Responsible Gambling

Why Safer-Gambling Tools Matter

Aztec Riches is entertainment, not a way to make money. The tools on this page exist to help you keep play enjoyable, keep it within your means, and give you a straightforward way to step back or stop if you need to.

Every player manages their own limits differently. Some want a hard cap on spend, others want a reminder to check the clock, and some need a complete break. We provide the mechanisms; you choose what fits your situation.

This page is strictly for players aged 18 and over. If you are under 18, you must not use this site, and this page does not apply to you.

Self-Exclusion and How It Works

Self-exclusion lets you close off your own access to your account for a period you choose, or indefinitely. It is designed for moments when you've decided gambling needs to stop altogether for a while.

How to start a self-exclusion

1. Contact support through your account and request self-exclusion.
2. Choose the exclusion length you want to apply to your account.
3. Confirm the request. Once confirmed, deposits and play are blocked for that account for the chosen period.
4. Marketing emails and promotional contact stop once exclusion is active.

What happens during exclusion

• You will not be able to log in and deposit or play for the period you selected.
• Any funds already in your account remain yours and can still be withdrawn, subject to the usual verification checks.
• Self-exclusion is a decision you make on your own account with Aztec Riches. It is separate from any national self-exclusion scheme, so if you want to be excluded from other gambling services too, you need to contact each of them directly.

Safer-Gambling Tools at a Glance

The table below lays out the main tools, what each one actually does, and how you switch it on. Use whichever combination suits the way you play.

Setting a Limit: Step-by-Step

Setting a limit takes a few minutes. Here's the practical process:

1. Log in to your Aztec Riches account and go to your account settings area.
2. Find the limits section covering deposits, losses or session time.
3. Decide on a figure and period (daily, weekly or monthly) that genuinely fits your budget, not just what you'd like to spend.
4. Enter the limit and confirm it.
5. If you don't see the option you need, contact support directly and ask them to apply it to your account.
6. Review your limit regularly. If you want to lower it, that generally takes effect immediately. If you want to raise it, expect a cooling-off period before the increase applies, which is standard practice and exists to stop impulsive changes.

Recognising the Warning Signs

Problem gambling develops gradually and it's often easier to notice patterns than any single moment. Some signs worth paying attention to:

• Spending more time or money on pokies than you planned, on a regular basis.
• Chasing losses by depositing again to try to win back what you've lost.
• Borrowing money, selling things, or dipping into funds set aside for bills to keep playing.
• Lying to family or friends about how much time or money you're spending gambling.
• Feeling anxious, irritable or low when you try to cut back or stop.
• Neglecting work, study, relationships or sleep because of time spent gambling.
• Using gambling as a way to escape stress, boredom or difficult emotions.

If any of these sound familiar, for yourself or for someone you know, it's worth reaching out for support early rather than waiting for things to escalate.

Where to Get Help Locally

Support in Australia is free, confidential and available regardless of which site or platform you've been playing on.

• Gambling Help Online: call 1800 858 858, available 24/7, or visit gamblinghelponline.org.au for live chat, information and counselling.
• Lifeline: call 13 11 14 for crisis support if you're struggling emotionally, at any hour.
• Speak with a GP or local community health service about gambling-related support and referrals.
• Confide in someone you trust. Telling a partner, friend or family member can make it easier to follow through on changes you want to make.

You can use Aztec Riches's own deposit, loss, time and self-exclusion tools alongside any of these services. They work independently of each other, so using one doesn't cancel out the other.

Frequently Asked Questions

How long does self-exclusion last on Aztec Riches?

You choose the length when you request it, whether that's a set number of months or an indefinite period. Contact support to set the exclusion, and your account stays blocked from deposits and play for whatever duration you select.

Can I lower my deposit limit immediately if I change my mind?

Yes, lowering a deposit, loss or time limit generally applies straight away once confirmed. Raising a limit is different: it usually involves a cooling-off period before the higher amount takes effect, which helps prevent impulsive decisions.

What happens to my account balance if I self-exclude?

Funds already sitting in your account remain yours. You can still request a withdrawal during a self-exclusion period, subject to the standard verification checks applied to any withdrawal request.

Does self-exclusion on Aztec Riches cover other gambling sites too?

No. Self-exclusion through Aztec Riches only applies to your Aztec Riches account. If you want to exclude yourself from other gambling services, you need to contact each of those providers separately.

Who can I talk to if I think my gambling is becoming a problem?

Gambling Help Online is the first place to call, on 1800 858 858, available 24 hours a day, seven days a week, with free and confidential counselling and information at gamblinghelponline.org.au.

Is there a minimum age to use these safer-gambling tools?

These tools are only relevant to players aged 18 and over, as that is the minimum legal age to hold an account and play at Aztec Riches. Anyone under 18 must not attempt to create or access an account.